HOSM1033 Quality and Service Management

This course provides a study and analysis of service delivery systems for the hospitality industry. Particular emphasis will be on implementing a consumer driven, top-down, policy oriented, quality service program. Principles of total quality management (TQM), outcome assessment, and leadership will be integrated throughout the course.

Credits

3 Credits

Prerequisite

HOSM 1023 - Must be completed prior to taking this course.

Distribution

Business

Lecture Hours

3.00

Lab Hours

0.00

Fees

0.00