HOSM 1033 Quality and Service Management

This course provides a study and analysis of service delivery systems for the hospitality industry. Particular emphasis will be on implementing a consumer driven, top-down, policy oriented, quality service program. Principles of total quality management (TQM), outcome assessment, and leadership will be integrated throughout the course.

Credits

3 Credits

Prerequisite

HOSM 1023 - Must be completed prior to taking this course.

Lecture Hours

3

Lab Hours

0

Fees

None

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