PC Support Technician, Certificate

This program prepares students to work in entry-level information technology support, maintenance, and repair roles. Students will learn the hardware and software skills needed by technicians to help meet the growing demand for entry-level IT professionals. PC Technicians are essential to keeping small and large organizations' personal computers, network, and software systems operational. This curriculum also prepares students for the CompTIA® A+ Core 1 (1101) and CompTIA Core 2 (1102) exam.

 

The PC Support Technician certificate is the foundation for more advanced KCC certificates--Information Technology Professional and Information Technology Specialist (proposed).

ITSM.MCRT.V11D

Outcomes

Assemble, maintain, and troubleshoot personal computers.

Understand and manage system components including storage, memory, and peripherals.

Apply best practice troubleshooting methodology.

Administer, configure, and support various operating systems and network topologies.

Identify common cyber security threats and their mitigation.

Demonstrate a thorough understanding of network and internet technologies and how they work together.

Pass the CompTIA A+ certification exam, demonstrating expertise in hardware, operating system technologies, troubleshooting, and security.

Program Requirements

To be eligible for this degree, students must have a minimum grade point average (GPA) of 2.0 in all required courses for this program.

Major Courses

ITSM 1213	IT Systems and Hardware	3 Credits
ITSM 1223	IT Systems and Management	3 Credits
Total Credit Hours:		6

Total Credit Hours: 6

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